VoIP PBX
VoIP VoIP VoIP! You’ve heard the buzz everywhere. But what does VoIP mean to you and your business?
Good question.
As the hottest new technology to hit main street, businesses of all sizes across the world are making the switch to VoIP. Powering their businesses with a VoIP PBX.
Let’s take a look at the VoIP PBX and what it can do for you.
What is a VoIP PBX?
A VoIP PBX is a Private Branch Exchange system that leverages IP technology and a connection to the Internet to send and receive phone calls. Since it’s a PBX system a VoIP PBX is still responsible for managing your call control, telephones, fax machines and connection to your voice service provider(s), but it does so in a manner that’s different then a traditional PBX.
Where as a legacy PBX system uses a closed network to interconnects your desktop telephones, PBX hardware and connection to the PSTN, a VoIP PBX uses your LAN to connect to your desktop telephones (IP Phones) and to the WAN (for a connection to the Internet and a VoIP service provider).
This technology and set-up of a VoIP PBX drives it’s benefits.
Benefits of a VoIP PBX
There are dozens of benefits to owning a VoIP PBX. The benefits you’ll receive from owning a VoIP PBX will vary based on your specific situation. But in general you will realize the following benefits:
- Cost savings – You will save money on your telephone bill by using VoIP. You will also see a reduction in maintenance and support costs as you will no longer need to maintain a separate network for your PBX system (or pay for the “phone guy”).
- Remote Deployments – Whether you are looking to have someone work from home, want to set-up a distributed call center or branch offices without having to buy another phone system, with a VoIP PBX you can deploy IP phones anywhere there is an Internet connection and control them from your central location.
- Productivity and Efficiency Increases – Since a VoIP PBX has the ability to integrate with other business systems such as your CRM or ERP platforms, you will realize productivity and efficiency increases as a result of voice enabling these (and other) platforms.
- Visibility Across Your Entire System – Regardless of where you are, getting real-time access to analytics, queue statuses, call recordings and other phone systems statistics is as easy as logging into your system from a web browser. With visibility across your entire system you can make educate decisions about your operations on the fly.
- Scalability – In the past once you’ve gotten past a certain headcount you’ve had to replace your entire PBX in favor of a newer, more expensive version. Thanks to the way in which a VoIP PBX is built adding additional extensions is as easy as a few click of your mouse…and the purchase of a new IP Phone.
As mentioned above these are just the major benefits that folks like you realize and then talk about.
Who are those other people? Well, let’s check out some of the companies using a VoIP PBX…
VoIP PBX systems fit any sized business
Here are a few examples of the different businesses using a VoIP phone system today:
- Author working from a home office
- Technology start-up
- Small town dental practice
- Multi-location real estate firm
- Century old manufacturing company
- Nationwide retailer
- Publicly traded multi-national corporation
That’s a pretty diverse list right there! Because VoIP PBX systems are both scalable and flexible, you are not crammed into a one-size-fits-all scenario like you have in the past.
And thanks to their robust functionality, cost savings capability, productivity and efficiency enhancing benefits any business – regardless of size – can afford to purchase, deploy and maintain a VoIP PBX.